Class Cancellation Policy
All class cancellations must be made at least 12 hours prior to the class start time. An "early cancel" (outside of the 12-hour cancellation window) will not affect your account. If the cancellation is made within the 12-hour period before the class start time, it is considered a "late cancel". Clients on an unlimited membership or purchase will be charged a $15 fee. Clients on a package membership or with package credits will lose the credit. Please cancel your class by visiting your schedule on the app or through MindBody and cancel in the same similar fashion as booking your class. If you have any issues, please do not hesitate to email us at email@example.com to ensure you are not considered a late cancel.
Wait List Policy
If moved into class from the wait list, you are expected to be in class. By adding yourself to the waitlist you are agreeing to come to class. Please remove yourself (without penalty) from the waitlist if you no longer believe you can make the class if you were added. Clients who do not confirm or cancel at least 12-hours before the class start time will be considered a "late cancel" and will result in a loss of one class for package clients or the $15 late cancel fee for unlimited monthly clients.
Clients may freeze their monthly membership for one month a calendar year for nonmedical reasons. All freezes will start on the first of the month. Additional months are allowed through a medical freeze with a doctor’s note.
VIBarre members have the ability to freeze for a second month as perk of their membership perks.
Grippy socks must be worn in class for all class types except HIIT the Barre. HIIT the Barre requires sneakers.
Please be mindful of others. No mobile phone usage during class. Cell phones are not allowed in studio and all phones should be silenced in lockers.
No food and non-hydrating beverages allowed in our studio.
Please no strong perfumes or scented lotions as some of our clients may be allergic.
Please be mindful of the classes that are in session.
Please let us know of any injuries or pregnancies.
Clients will not be permitted to enter class after 5 minutes from the start time.
Personal belongings should be stored in lockers. No bags or purses are allowed in studio.